WorldRemit: Creating a culture where diversity becomes a natural consideration in decision making

Over the last ten years, WorldRemit has grown from a small startup to a global FinTech servicing over 5 million customers in over 130 countries. As both the company and its customers’ needs have expanded, Global Talent Acquisition Manager Dinah Quainoo saw an opportunity to play a crucial part in the shift from start-up to scale-up, by seeking out the best talent to take them through the next phase of their growth. For Alhannah Crewe, Senior Project Manager at WorldRemit, working cross-functionally to ensure that they’re enhancing what is already in place and identifying opportunities to improve and innovate are key to achieving ambitious goals and maintaining their “fintech unicorn” status.

Crewe says, “there’s a balance of not hiring too much of the same thing because we are a growing FinTech. “We have to inject newness into our offerings.” To achieve that goal, the company focuses on keeping the right skill set on each team to foster even more growth. And counterintuitively to what many young professionals have been told as they begin building their career, the WorldRemit team has come to find that education, although important in some areas, is not the top consideration when bringing in new talent.

 

Alhannah Crewe - Senior Project Manager, WorldRemit

 

“There’s a balance of not hiring too much of the same thing because we are a growing FinTech. We have to inject newness into our offerings.”

“The reality [is] as black people, education is always instilled in us: ‘You must get a good education, you must work hard, you must get good grades,” Quainoo says. “ I enjoyed the social element of going to school, college, and uni but I didn’t enjoy learning in the format of which it was delivered.” It was the norm in my family to go to uni so I knew I was always going to take that path. Aside from good grades, what I’ve taken from my experience, is that I love to learn by doing and I get my energy from people. You have to find what works for you and run with it, nobody can tell you how to get the best out of you, but you. “I’m constantly in my network, having conversations with people, understanding what they're doing, sharing ideas and best practices.” Looking at ways to continuously improve and elevate your profile is key to staying ahead in this fast-moving industry.

 

Dinah Quainoo- Global Talent Acquisition Manager

 

“I could leave tomorrow, and my team would still function well. And that for me, is one of the personal measurements I use to determine if I’ve been a good leader and provided the right amount of autonomy and empowerment” 

Even for those who pursue a traditional path through schooling, which she acknowledges provides an important foundational discipline, Crewe stresses the importance of ongoing personal development. She further urges young professionals to determine the career trajectory they’d like to follow and take it upon themselves to make sure that they’ve acquired the necessary skills or certifications for “your next job.” Those are the types of candidates that capture her attention: those who demonstrate a particular skill set regardless of formal education. It's all about balance and having a good amount of practical skills to complement theoretical-based learning.


The culture at WorldRemit also encourages autonomy, which both Crewe and Quainoo admit may not work for someone in the early stages of their career, who may need more guidance and supervision. Conversely, Quainoo guides her team to embrace autonomy, work smart, and always look for ways to do things better. That keeps her on a path of self-development, driving a culture that strives for optimum effectiveness and efficiency, whilst creating the best experiences. It also means she shares all that she’s learned willingly. “I could leave tomorrow, and my team would still function well,” she explains. “And that for me, is one of the personal measurements I use to determine if I’ve been a good leader and provided the right amount of autonomy and empowerment. “Stretching your team and giving them the right exposure so that they see you as somebody who’s open and supportive of their career development is really important to me.”

To learn more about World Remit or to apply for their available roles please visit their BYP jobs board here.

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